Saturday, December 5, 2009
Some Welcome Efficiency
In my role, I get to see and hear about some amazing accomplishments in healthcare delivery. I also get to see and hear about some unfathomable inefficiencies. Today I took my son to Framingham Pediatrics to get a flu shot. We were met at the door by someone giving us a form to fill out. She directed us immediately to another nurse who reviewed the form, asked my son to have his arm ready and immediately directed us to an exam room. When we arrived at the room, we were met by another woman who reviewed the form and administered the injection. Total time from entry to exit: about two minutes. It was one of the most efficient processes I have ever seen in healthcare. Kudos to Framingham Pediatrics! There is hope.